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Copyright © 2007 SoftVelocity, All rights reserved worldwide |
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Subscription Program Frequently Asked Questions
Subscription or Maintenance Program? Maintaining current annual coverage is more cost effective than purchasing upgraded versions of a product at full price. It is also a way to accurately budget for software upgrades and treat them as annual business expenses rather than periodic large purchases. Subscribers to either program can submit support incidents, be assigned an incident number, and track the progress of incident reports. With our Problem-Tracker Developer Support System, you will never have to keep guessing about the status of the problem you reported. You will get accurate online incident tracking, and you will be notified through email when a support engineer responds to your incident. These new programs provide a great value that will keep you up-to-date with the latest software releases. For your convenience, software updates can be delivered electronically, or ordered on CD. What is the Problem-Tracker Support System? The Problem-Tracker system is a web application that enables you to create and track technical support incidents. With this new system any Clarion user can submit incident reports and view the list of open, confirmed bugs. Subscribers to either plan (CSP or SMP) can submit support incidents, be assigned a tracking number, and check the progress of these incidents with a support technician. All users who have purchased a license within 6 months, and all program subscribers will have support accounts automatically created.
There is no requirement to purchase either program, though they will save you money. Users can always purchase any upgrade at the current list price, and will receive all interim maintenance builds for 6 months from the date of purchase. * Bug fixes included in a major upgrade will not be integrated into earlier releases What if I own or purchase additional licenses after the initial purchase?
We release product upgrades when:
Maintenance releases fix reported problems and introduce minor enhancements. Maintenance releases are available to registered customers at no charge for 6 months from the date of purchase. You can tell if an update is a maintenance releases by looking at the version number. If the version number of a new release hasn't changed, it's a maintenance release build – for example if you have version 6.0 build 100, then version 6.0 build 101, build 102, and build 103 would all be examples of maintenance releases. All dot releases are free for SMP and CSP customers. A minor upgrade includes new features, improved functionality, and bug fixes. You can tell if an upgrade is a dot release (minor upgrade) by looking at the version number. If the version number on the right side of the decimal point has changed, it's a minor upgrade. For example, version 6.1 is the current shipping release; the release of version 6.2 would be an example of a minor upgrade. You can tell if an upgrade is a major upgrade by looking at the version number. If the version number on the left side of the decimal point has changed, it's a major upgrade. For example, version 6.1 is the current shipping release; the release of version 7.0 would be an example of a major upgrade.
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Copyright © 2007 SoftVelocity, All rights reserved worldwide |
