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Call-Based
Technical Support Plans
SoftVelocity
offers seven call-based technical support plans that are each
designed to meet specific needs.
SoftVelocity's
Call-Based Technical Support Plans:
Start-up Support
This program
is designed for the Clarion novice who may have installation
and configuration questions.
Program
details:
- Free
of charge within 30 days of the purchase of
any SoftVelocity product
- Support
is available Monday through Friday from 8:30 am to 5:30
pm EST. Call 954-785-4556
- Eligible
topics are installation and configuration issues
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Call-Based Support
This program
is designed for the developer who needs occasional advice
and prefers the flexibility of a per-call technical support
plan.
Program
details:
- Support
calls are charged $30 for every quarter hour
- All
calls are rounded up to the next 15 minute bloc
- Call-based
support is available Monday through Friday from 8:30 am
to 5:30 PM EST. Call 954-785-4556
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Prepaid Support
The SoftVelocity
Prepaid Support plan offers a cost-efficient alternative to
our call-based support for those who expect periodic need
for technical support over the course of 12 months.
Program
details:
- Prepaid
support is available in three-hour blocks
- Each
three-hour block costs $300
- All
prepaid blocks expire after one year
- Support
is available Monday through Friday from 8:30 am to 5:30
PM EST. Call 954-785-4556
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Silver Support
This is
a great plan for developers who require regular technical
support. Silver Support plan members are also entitled to
discounts on SoftVelocity education and merchandise.
Program details:
- Plan
includes 12 hours of technical support that is available
Monday through Friday from 8:30 am to 5:30 PM EST via telephone
at 954-785-4556
- A designated
support representative will be assigned to each Silver Support
Plan contact
- Ten
percent discount off all Clarion
training CDs
- Ten
percent discount off all VelocityWear
- A $100
discount on any SoftVelocity educational course per
each named customer contact (ReportWriter class is
excluded)
- Annually
renewable technical support contract costs $1250
per year
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Gold Support
The Gold
Support Plan is designed for companies or development teams
who use Clarion for the majority of their projects.
Program
details:
- The
Gold Program includes 25 hours of toll-free support that
is available Monday through Friday from 8:30 am to 5:30
PM EST at 877-733-4555
- Includes
a $100 discount on any SoftVelocity educational course per
each named customer contact (ReportWriter class is excluded)
- Application
reviews that prove the methodology of completed programs — Certificates of Approval state that the programs
meet SoftVelocity's minimum standards (There is a $65 per
hour fee for application reviews.)
- Ten
percent discount off all Clarion
training CDs
- Ten
percent discount off all VelocityWear.
- Ten
percent discount off all Web seminars
- Annually
renewable technical support contract costs $2700 per year
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Platinum Program
The Platinum
Support Program offers additional support and benefits. This
plan includes extended support time as well as a number of
SoftVelocity discounts.
Program
details:
- The
Platinum Program includes 45 hours of toll-free support
that is available Monday through Friday from 8:30 am to
5:30 PM EST at 877-733-4555
- Support
for client/server environment
- Three
application reviews that prove the methodology
of completed programs — Certificates of Approval state
that the programs meet SoftVelocity's minimum standards (There is a $65 per hour fee for application reviews.
- Access
to the Beta program, which allows testing of all Beta products — this program includes Team Velocity members, third
party developers, consultants and an elite group of partner-customers
- Access
to the restricted /Platinum newsgroup. This newsgroup is
monitored by SoftVelocity Technical Services members
- Ten
percent discount off all Clarion
training CDs
- Ten
percent discount off all VelocityWear
- Ten
percent discount off all Web seminars
- Ten
percent discount off DevCon registration fees
- Ten
percent discount off all Web seminars
- Includes
a $100 discount on any SoftVelocity educational course per
each named customer contact (ReportWriter class is excluded)
- Annually
renewable technical support contract costs $5000 per year
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Partner Program
The Partner
Program is ideal for organizations that want to take an active
role in providing input for the development specifications
of future SoftVelocity technologies. Partners receive top-level
support and are included in next-generation brainstorming
sessions with SoftVelocity executives and developers.
Program
details:
- The
Partner Program includes unlimited toll-free support that
is available Monday through Friday from 8:30 am to 5:30
PM EST at 877-733-4555
- Each
Partner Program covers technical support for five contacts — Additional contacts cost $250 per year.
- Support
for client/server environment
- Three
application reviews that prove the methodology of completed
programs — Certificates of Approval state that the
programs meet SoftVelocity's minimum standards
- Access
to the Beta program, which allows testing of all Beta products — this program includes Team Velocity members, third
party developers, consultants and an elite group of partner-customers
- Ten
percent discount off all
Clarion training CDs
- Ten
percent discount off all VelocityWear
- Ten
percent discount off all Web seminars
- Ten
percent discount off DevCon registration fees
- Includes
a $100 discount on any SoftVelocity educational course per
each named customer contact (ReportWriter class is excluded)
- Prioritization
of bug reports for current SoftVelocity products
- Annually
renewable annual contract — call SoftVelocity Sales
at 877-733-4555 or 954-785-4555 for pricing
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