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Subscription Program Frequently Asked Questions

Why a Subscription Program?

What is the Problem-Tracker Support System?

What if I own or purchase additional licenses after the initial purchase?

When are upgrades released?

What are Maintenance releases? (Increment in build number)

What are Minor upgrades? (Dot releases)

What are Major upgrades?

Why a Subscription Program?

Maintaining current annual coverage is more cost effective than purchasing upgraded versions of a product at full price. It is also a way to accurately budget for software upgrades and treat them as annual business expenses rather than periodic large purchases.

Subscribers to the program can submit support incidents, be assigned an incident number, and track the progress of incident reports. With our Problem-Tracker Developer Support System, you will never have to keep guessing about the status of the problem you reported. You will get accurate online incident tracking, and you will be notified through email when a support engineer responds to your incident.

These new programs provide a great value that will keep you up-to-date with the latest software releases. For your convenience, software updates can be delivered electronically, or ordered on CD.

What is the Problem-Tracker Support System?

The Problem-Tracker system is a web application that enables you to create and track technical support incidents. With this new system any Clarion user can submit incident reports and view the list of open, confirmed bugs. Subscribers can submit support incidents, be assigned a tracking number, and check the progress of these incidents with a support technician.

All users who have purchased a license within 6 months, and all program subscribers will have support accounts automatically created.

What if I own or purchase additional licenses after the initial purchase?

All additional licenses must be added to the existing program
Discounts apply for sites with more than 3 licenses.

When are upgrades released?

We release product upgrades when:

New features or functions have been added to provide frequently requested functionality
Reported problems have been corrected.
Support for newly released operating systems has been added.

What are Maintenance releases? (Increment in build number)

Maintenance releases fix reported problems and introduce minor enhancements. Maintenance releases are available to registered customers at no charge for 6 months from the date of purchase. You can tell if an update is a maintenance releases by looking at the version number. If the version number of a new release hasn't changed, it's a maintenance release build – for example if you have version 7.0 build 100, then version 7.0 build 101, build 102, and build 103 would all be examples of maintenance releases.

What are Minor upgrades? (Dot releases)

All dot releases are free for CSP customers. A minor upgrade includes new features, improved functionality, and bug fixes.

You can tell if an upgrade is a dot release (minor upgrade) by looking at the version number. If the version number on the right side of the decimal point has changed, it's a minor upgrade. For example, version 7.1 is the current shipping release; the release of version 7.2 would be an example of a minor upgrade.

What are Major upgrades?

You can tell if an upgrade is a major upgrade by looking at the version number. If the version number on the left side of the decimal point has changed, it's a major upgrade. For example, version 6.1 is the current shipping release; the release of version 7.0 would be an example of a major upgrade.

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